offer of workshops

This is an overview of modules that can be combined to your individual workshop. You can choose of 11 modules. We are pleased to assist you in designing an individual workshop program that meet your requirements. Feel free to order the full catalog of modules this very day. overview of modules:

Module 1: Commercial Realities

  • IATA City Codes
  • Teamwork of Flight Attendants
  • ..

Module 2: Intercultural Communication - Pax Communication

  • Greetings and welcome ceremonies: What is important?
  • Introduce some one and make familiar with each other
  • Countenance and distance: Attention! Pitfall!
  • Ability to say "NO" without saying NO
  • Ability to listen
  • ..

Module 3: Language training - Intonation of Speeches

  • All Announcements: German,English,Spanish,Russian
  • Geographical terms - cities and countries
  • Small Talk and conversation
  • Service vocabulary
  • ..

Module 4: Modern Service Philosophy

  • Which wine fits which dish - Wine etiquette
  • Buffets: Which are the rules of correct behaviour?
  • ..

Module 5: On the table

  • Conform to business etiquette in Europe
  • ..

Module 6: Dress codes

  • Correct Business-Outfit for daily routine
  • Yourdress as factor of success and the power of the first impression
  • ..

Module 7: Human factor - CRM

  • Unruly Passenger - Dealing with difficult passengers
  • Conflicts - Cabin safety
  • Kinds of Human Errors
  • Lack of communication
  • Stress
  • Stress and stress level - to lern to cope with stress
  • How to handle "Jet lag"
  • Situations in a hotel(eardquaqe, fire ,terrorism attaque,…)
  • ..

special modules:

  • Module 8: basics traineeship of aviation for Flight Attendants (german)
  • Module 9: basics of moteorologie (german)
  • Module 10: hygiene (german)
  • Module 11: safety at work and ergonomy (german)






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